Product Support

 

The AppGuard Business support package provides you with customer support via phone (800-704-5234) as well as email (appguard@blueridge.com).  You can also contact support using this form.

When you purchased AppGuard Business, you were provided links to download the install package and a user guide. Those links are listed here for your convenience:

Download AppGuard Business 5.2 Install Package.

Download AppGuard Business 5.2 User Guide.



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Support Topics:

            Click-to-Run Applications       Installing Applications       UAC Enabled        Internet Browsers

          Reinstalling / Reactivating       Network Shares      

Installing Applications. When installing programs, reduce AppGuard’s Protection Level to “Install”.  If the installation requires a reboot, uncheck the “Resume” AppGuard protection checkbox:

In most cases, including a software vendor in the Trusted Publisher List will allow the software to install at the “Medium” level, but this is very much dependent upon how the vendor constructs the software installation package.  Therefore, it is recommended that the Protection Level be reduced to “Install” whenever installing other software programs.


Running with UAC Enabled.  If the user overrides an AppGuard blocking event through UAC, AppGuard will not interfere.


Click-to-Run Applications. Click-to-Run Applications such as Office Starter are streamed from the Internet to a virtualized disk (usually the Q: drive) on your computer.  AppGuard considers this disk to be part of User-space and applies the User-space policy to any applications located on this disk.  Because these applications are not always digitally signed, AppGuard prevents them from running in the Medium and Locked Down protection levels.  In order to run these applications, exclude the virtual disk (i.e. “Q” drive) from the User-Space policy.

Although AppGuard will not Guard these applications, Microsoft’s virtualization provides some isolation of these applications from the critical components of the OS.


Internet Browsers. Notes are provided below for Google Chrome.

Google Chrome. In order to use Google Chrome in the Locked Down protection level on Windows 7 64-bit PCs, do either of the following:

  • Install Google Chrome in the Program Files directory (preferred).
  • Exclude the following directories from the User-space protection definition
    •            
    • - C:\Users\\AppData \Local\Google\Chrome\Application
    •            
    • - C:\Users\\AppData \Local\Google\Update

Reinstalling and Reactivating AppGuard Licenses. The following license notes apply to AppGuard 5.2.

  • On Windows 8 and 8.1, AppGuard may not always create a restore point after uninstalling and reinstalling AppGuard more than once.
  • When re-installing AppGuard on a PC which had previously had AppGuard 5.2 installed, activated and uninstalled, AppGuard must be re-activated – it will not automatically re-activate.

Network Shares. The following notes are associated with network shares and AppGuard 5.2.

  • Sometimes protected execution of an application located on a network share drive cannot be suspended from the tray menu.  If you encounter this problem, suspend the application from the Guarded Apps tab on the AppGuard Customize interface.
  • Using a mapped drive letter (vs. the computer name) to specify a Guarded Application path does not result in the application being protected.  To avoid this anomaly, use a full path designation such as \\COMPUTERNAME\shared\ program.exe  as opposed to z:\shared\program.exe to include program.exe in the Guarded Apps list

 

 

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